Open to Senior Technical Support Engineer roles

Omar MohamedSelim

Senior Technical Support Engineer and Automotive Telematics Engineer, working across IoT, fleet management and application support.

I combine years of hands-on technical support and problem-solving with today's work on GPS/IoT fleet solutions: device installation, sensor integration, CAN Bus data and remote troubleshooting for clients across multiple Arab markets.

View My ExperienceContact Me
Technical Support · Telematics

From the help desk to connected vehicles

My career started on the IT support desk of a production plant, moved into tracking-system support on WIALON, then into software implementation and application support for ERP, CRM and LMS products. Today I engineer fleet telematics solutions at AFAQY.

That mix is the point: I can troubleshoot a user's issue, read the CAN Bus data behind it, and document the fix so the next ticket is faster. I'm looking to bring that range to a Senior Technical Support Engineer role.

IT SupportTracking SupportApplication SupportTelematics / IoT
Arabic · NativeEnglish · Excellent (Reading & Writing)German · Fair
0
Years in technical roles (since Aug 2019)
0
Roles, from IT support to telematics
0
Core skills across support, IoT and web
0
Completed trainings (testing & Moodle)
Experience

Career timeline

Four roles over seven years, moving from hardware and helpdesk work to implementation and now connected-vehicle engineering.

Automotive Telematics EngineerHYBRID

AFAQY
October 2024 – Present
Ma’adi, Cairo, Egypt
  • End-to-end fleet, bus and taxi solutions using GPS, IoT, AVL platforms and advanced telematics, supporting operational safety, analytics and client-specific needs across multiple Arab markets.
  • Hands-on GPS/IoT installations, full vehicle wiring, and sensor integrations (fuel, weight, temperature, digital I/Os) with precise calibration and remote troubleshooting.
  • CAN Bus configuration and analysis of engine, fuel, odometer, engine hours, seatbelt, central lock and vehicle weight data for accuracy and reliability.
  • Extensive work with AFAQY Bus and Smart Taxi platforms, AVL systems and multi-server environments, including remote access and full device and operations management.
  • MDVR, camera and security-focused solutions, IoT and LoRa integration, and communication protocols (CAN Bus, TCP/UDP, MQTT).
GPS / IoTAVLCAN BusMDVRLoRaTCP/UDPMQTTSensor calibration

Technical Support SpecialistREMOTE

Revamp Consulting
February 2022 – October 2024
Nasr-City, Cairo, Egypt
  • Software installation, configuration and database management for each new project, working as the key liaison across all phases of implementation.
  • Assessed business needs, designed and presented implementation solutions, and agreed go-live tasks and milestones with clients.
  • Followed the project plan and reported milestones to the direct manager, reported bugs to the QA team regularly, and kept integrations on the agreed deadlines.
  • Took part in analysis, design and testing of software components, and used different platforms to configure reusable software integrations.
  • HelpScout ticketing administrator, plus technical support for ERP, Edu Cloud (LMS – SIS) and CRM systems, with software documentation.
HelpScout (Admin)ERP SupportEdu Cloud LMS-SISCRM SupportDocumentation

Technical Support SpecialistON-SITE

Observer for Tracking Solutions
August 2021 – January 2022
Ismailia, Egypt
  • and .
  • Monitored and responded quickly to incoming IT requests, and supported Windows PC users.
  • Installed, upgraded and troubleshot printers and computer hardware, using diagnostic tools for network connectivity and workstation hardware/software problems.
  • Wrote software documentation.
WIALONFuel sensor calibrationWindowsNetwork diagnostics

IT Technical Support SpecialistON-SITE

Heesung Electronics – LG Group
August 2019 – August 2021
10th of Ramadan, Egypt
  • Monitored and responded quickly to incoming IT requests, and supported Windows PC users.
  • Installed, upgraded and troubleshot printers and computer hardware, using diagnostic tools for network and workstation issues.
  • Maintained the daily performance of computer systems and of the .
Windows supportHardwareBarcode scannersNetwork diagnostics

Career journey

2019 – 2021

IT Technical Support

Heesung Electronics – LG Group

2021 – 2022

Tracking Support

Observer for Tracking Solutions

2022 – 2024

Application Support

Revamp Consulting

2024 – Present

Telematics / IoT

AFAQY

Goal

Senior Technical Support Engineer

Target role named in the profile

Solid cards are completed or current roles. The dashed card is a career goal, not employment history.

Skills

What I work with

Technical & Application Support

Technical SupportApplication SupportHelpDeskSaaSSoftware DocumentingMultitasking

Telematics & IoT

GPS TrackingTracking SystemsTelemetryInternet of ThingsAVLCAN BusLoRaMDVR & cameras

Installation & Sensors

Vehicle wiringFuel sensorsWeight sensorsTemperature sensorsDigital I/OsCalibrationRemote troubleshooting

Platforms & Learning Systems

WIALONHelpScoutMoodleLMSERP / CRM supportAFAQY platforms

Web & Testing

WordPress DesignCSSSEO OptimizationSoftware Testing

Training & Enablement

Software TrainingTraining of TrainersSoftware Documenting

Skills are listed as they appear in the resume; no self-rated percentages are shown.

Telematics · IoT · GNSS

The connected-vehicle data path

How a signal travels from the vehicle to the operator, and where my work sits along the way.

GPS

positioning

  • GPS tracking

Tracking device

install & wire

  • GPS / IoT units
  • MDVR & cameras

Sensors

calibrate

  • Fuel
  • Weight
  • Temperature
  • Digital I/Os

Connectivity

protocols

  • CAN Bus
  • TCP/UDP
  • MQTT
  • LoRa

Platform

servers

  • AFAQY Bus & Smart Taxi
  • AVL systems
  • Multi-server

Data

accuracy

  • Engine & fuel
  • Odometer
  • Engine hours

Application

operations

  • Safety
  • Analytics
  • Fleet operations

Vehicle data from the CAN Bus

Configuration and analysis of vehicle data, so the numbers operators see are accurate and reliable.

EngineFuelOdometerEngine hoursSeatbeltCentral lockVehicle weight
Tools & Technologies

Tools I've used on the job

AFQ

AFAQY Bus & Smart Taxi

Fleet platforms for remote access, full device and operations management.

AVL

AVL systems

Automatic vehicle location across multi-server environments.

WLN

WIALON

Tracking-system support, together with fuel sensor calibration.

CAN

CAN Bus

Configuration and analysis of engine, fuel, odometer and vehicle data.

MQ

MQTT · TCP/UDP · LoRa

Communication protocols and IoT integration for connected devices.

DVR

MDVR & cameras

Video telematics and security-focused solutions.

HS

HelpScout

Ticketing system administration for client support.

LMS

Moodle & Edu Cloud

LMS and SIS technical support, plus Moodle Administration training.

ERP

ERP & CRM systems

Technical support systems for implemented client projects.

WP

WordPress · CSS · SEO

Web design and search optimization skills.

WIN

Windows & diagnostics

PC support, plus network and workstation troubleshooting tools.

Key Achievements

Highlights from seven years

The resume doesn't list performance metrics, so these highlights stick to what is documented: scope, range and responsibility.

0 yrs

Continuous technical career

Hands-on work since August 2019, progressing from on-site IT support to telematics engineering.

Reliability
Multi-market

Fleet solutions across Arab markets

End-to-end bus, taxi and fleet solutions that support operational safety, analytics and client-specific needs.

Scale · Customer impact
Wire → Data

Full-stack telematics skill set

Covers vehicle wiring, sensor calibration, CAN Bus data analysis and server-side device management in one role.

Technical problem solving
Go-live

Implementation to production

Handled installation, configuration and databases for new projects, set go-live milestones with clients and reported bugs to QA.

Process · Cross-team collaboration
3 systems

ERP, CRM and LMS support

Technical support for ERP, CRM and Edu Cloud (LMS – SIS) systems, with HelpScout ticketing administration.

Customer impact
Production

Keeping the factory floor running

Maintained daily performance of computers and the barcode scanners installed in production at Heesung Electronics – LG Group.

Reliability
Education

Academic background

2017

Bachelor of Information Systems and Management

The Higher Institute for Computer & Information Systems – Al-Shorouq Academy

Training & Certifications

Continuous learning

Systems administration

Moodle Administration

Moodle Academy
October 202312 hours

Software testing

Fundamentals of ISTQB

ITI
November 20223 hours

Effective Test Case and Bug Report Writing Techniques

ITI
November 20221 hour

Introduction to Software Testing Concepts and Techniques

ITI
October 20222 hours
Contact

Let's connect

Hiring for a Senior Technical Support Engineer or a telematics role? Reach out directly.

Emailomarselim94@yahoo.comPhone+20 111 492 2052WhatsAppMessage on WhatsApp
LocationCairo, Egypt

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